Refund policy

Last Updated: September 19, 2026

At SABASTIAN.SHOP, we want you to be satisfied with your purchase. If you receive an item that is damaged, defective, incorrect, or otherwise eligible under the terms below, you may contact us for assistance.

1. Eligibility for Returns

A return or replacement may be accepted in the following situations:

  • You received a damaged or defective product.
  • You received the wrong product, size, or variant due to an error in fulfilment.
  • The product received is materially different from what was ordered.
  • The product is eligible for return according to the applicable product-specific return terms.

Return eligibility may vary by product. Certain products may be non-returnable for hygiene, safety, customised-product, or other applicable reasons.

2. Return Request Period

Please contact us within 7 days of receiving your order if you believe your order qualifies for a return, replacement, or refund.

To help us process your request, please provide:

  • Order number
  • Description of the issue
  • Clear photographs or video of the product
  • Photographs of the packaging, where applicable

Our team will review the request and inform you of the next steps.

3. Product Condition

For eligible returns, the product should generally be:

  • Unused and unworn
  • In its original condition
  • Returned with original packaging, tags, and accessories where applicable

Products that have been used, washed, altered, damaged after delivery, or returned without required packaging may not qualify for a return.

4. Wrong, Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with supporting photographs or video.

After verification, we may offer an appropriate resolution, which may include:

  • Replacement
  • Refund
  • Store credit

The resolution will depend on the circumstances of the case and the applicable product/supplier terms.

5. Change of Mind

Change-of-mind returns are not guaranteed and may depend on the individual product and its applicable return conditions.

Before placing an order, customers are encouraged to carefully review the product description, size information, specifications, and applicable return terms.

6. Refunds

Once an approved refund is processed, the refund will generally be issued to the original payment method, subject to the payment provider's processing timelines.

The time taken for the amount to appear in your account may vary depending on your bank or payment service provider.

7. Return Shipping

Where a return is approved because of an incorrect, damaged, or defective item attributable to fulfilment, SABASTIAN.SHOP will determine the applicable return-shipping arrangement on a case-by-case basis.

For other approved returns, return shipping charges may be the responsibility of the customer where permitted by the applicable return terms.

8. Dropshipping & Third-Party Fulfilment

Some products available on SABASTIAN.SHOP may be fulfilled and shipped through third-party suppliers or fulfilment partners.

In such cases, return, replacement, and refund processing may be subject to the applicable supplier's requirements and timelines. However, SABASTIAN.SHOP remains the customer's point of contact for eligible requests.

9. Non-Returnable Items

Certain categories may not be eligible for return, including products that are:

  • Personalised or customised
  • Used or washed
  • Damaged after delivery due to customer handling
  • Specifically identified as non-returnable on the product page

10. Cancellation

If you wish to cancel an order, contact us as soon as possible after placing it. Cancellation may not be possible once the order has been processed, dispatched, or handed over to the fulfilment/shipping partner.

11. Contact Us

For return, replacement, cancellation, or refund requests:

SABASTIAN.SHOP
Email: [raushan987h@gmail.com]
Phone: [+917261801566]

Please include your order number in your communication so that we can assist you efficiently.